December 23, 2015 at 10:20 pm I would really like a company officer to Make contact with me on the condition I had inside the Orlando Florida Firestone service Middle. We brought our motor vehicle in the 03 Mazda three for an oil adjust back I June 2015. The trouble we had was the service mechanic put on a faulty oil filter and many of the oil pumped out of your motor producing the engine to blow. I do must say Firestone recognized the issue and did set in a used engine and likewise paid out for the rental vehicle with the eight weeks they had the car. My concern now is the fact per month just after obtaining the automobile again the Check out engine mild came on. Once we instructed to convey it on the Mazda dealer who did the do the job and was informed that they'd look at the situation cost-free. Then charged us $ninety five to consider the auto to tell us The good news.. When they checked the car out they located that there was significant oil leaks producing the compression to result in The sunshine to come back on. Every time they referred to as me and instructed me that this issue isn’t part of the warranty to the motor style of built no sense given that they put the made use of engine in and under no circumstances adjusted or looked at any of the gaskets associated with the motor triggering significant motor leaks. Also there was several issues they identified that should of been viewed when changing out the engine. 1st I had been thrown back if the engine protect was under no circumstances put again on both and so they said it didn’t have the motor. So as opposed to using the previous just one decided to not put a single on whatsoever. In any case considering that they gave me a estimate for over $2300 to help make the repairs to the engine that was changed due to the failure to alter the oil the right way. Firestone was Superb initially but when they heard of the screw up around the substitution motor desired to hear nothing at all about this and advised us it’s between us plus the Mazda dealer?
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I termed a connect with a cab to have my care from Firestone. When I arrived I had the unlucky luck of meet up with Lily, The shop supervisor. I waited until I had been referred to as and After i spoke with her I asked to obtain my car or truck. Although she was citing my paperwork, One more consumers motor vehicle was just completed and also the keys brought towards the entrance desk. Lily Wholly stopped engaged on my order and took the Woman who now appeared over the aspect of me without the need of inquiring if she could ring this lady up then assist me. I have not been treated this way in my existence which sadly I have a long way to go considering that I am only 27. Chris was in the sign up and asked if she required him to get the customer who just arrived up and she or he said no, choose her without having even considering me. How incredibly, extremely impolite. Chris brought up my order and was closing out the sale in the event the portion arrived.
I called Andrew and he stated deliver it back in and they would Look at the balancing. I went to Tampa, and took the vehicle in on Saturday morning one/30/16 to examine the balancing. Andrew was there And that i asked if he planned to Opt for a drive so I could clearly show him the problem. He reported no, let's rebalance them and deal with the steering wheel, then We are going to find out if straight from the source the situation goes away. I went to eat at a supper beside the Firestone shop. Right after a few minutes I saw the Supervisor travel away in my automobile. He returned in lower than five minutes. I finished ingesting and went back to Firestone. I asked a man within the desk the things they identified on my auto and he told me they had to calibrate the balancing equipment, then it showed my tires desired more weights. I asked Andrew exactly what the person discovered when driving my vehicle, and he said it was good for every the test drive. It absolutely was the same dude who modified the tire strain on my tires following the mounting. I questioned if he took it around the highway since the vibration was in excessive of 60 miles an hour or so. He stated no, he took it round the block, which can be a forty five mph zone. Whilst sitting down Your Domain Name from the waiting place, Andrew and the man who took my motor vehicle for any journey bought into a loud discussion, which received louder and commenced acquiring from hand. Ultimately they went into your store plus the male talking to Andrew obtained quite loud and was pointing his finger at Andrew and yelling. I could hear just fine even throughout the glass sitting down during the waiting around region While using the Tv set on. Immediately after a couple of minutes Andrew came in and requested if I planned to go for a push to examine the vehicle. When in the vehicle I requested if he (Andrew) was The shop manager, or another guy whom he was arguing with? Andrew informed me that another dude was the supervisor. I took the car on route you could try this out 75 and took it around 90mph, with seems like great benefits. The wheel is straight now, and I did experience some vibration, but minimal so Andrew And that i agreed for me to generate it a while and monitor the specific situation.
I refrained from driving right until I had to drive the thirty miles into city to acquire them safely changed.. ONLY to become explained to. “oops, our mistake, sorry bye”
April 20, 2018 at two:forty two pm Just had my tires replaced there very last week. Once i picked my truck up there was tire lube all around the rims. Not a Related Site major deal. After washing my truck nowadays I observed scratches everywhere in the rim and a massive gouge in on the list of rims. I identified as and spoke with Bill and he put me on keep to find the shop manager.
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My identify is Lance Allstun. At this time, I’m indignant and outright disgusted Together with the lack of professionalism and buyer service I’ve knowledgeable on my latest take a look at to a fresh retailer.
Buff my rims. I instructed that weekend manager and performed that Saturday and determined that it absolutely was deep scratches and couldn’t be buff. Which was why he was contacted. Advised that he could refund $96 and some transform. Robert Keep manager then invited me to look at several
95 for an oil modify from Good 12 months and I was instructed It will be honored. Ben the manager with the Firestone declined my coupon for that reason I refuse to pay for my services which involve a life time entrance conclude alignment. I sit up for Listening to from someone at the company degree and sharing my whole practical experience nowadays seven/9/seventeen.
March 18, 2014 at twelve:21 pm I contact rebate reward line I make clear for the supervisor Jesus that we was presented the incorrect paperwork within the Firestone retail store where by we obtain the tires. I demonstrate that Bridgestone reported, I should contact Firestone because it was there mistake. He explained, sorry they are able to not do anything & contact retail outlet manager. I request his official source superviors name he refused to give me that details.
She picked up her car or truck and took it towards the dealership for diagnostics, and, predictably, they claimed the bearings needed changing. One particular is likely to be tempted to Believe Firestone didn’t desire to honor their warranty, and they imagined we were much too Silly to figure this out. My partner and I and our six developed young children all Was once Firestone prospects – As you can imagine, once these bearings are replaced at no charge to us (and they're going to be, even if the lawyer I work for has got to become involved), we’ll acquire our business in other places.
I don’t know if this is carried out because it was in an affluent white spot and I’m a senior citizen and Black. I am so upset with your service and outside of avoidable income. my mechanic made an effort to tell that I didn’t will need the bearing for that back left but I insisted that he put it on based upon Firestone’s inspection final result. wound up having to buy three bearings Once i only needed two simply because a person was placed on the incorrect side. This really is utterly absurd Particularly just after getting to deal with hurricane Harvey.
I’ll post on Facebook warning.we as shoppers ought to boycott People kinds of abuse which might be absolutely unacceptable for anyone to undergo it.